hevip's Privacy Policy

Data Collection

hevip collects various types of information from you. This information is used to improve service quality, verify accounts, and ensure secure transactions.

1.1 Information You Provide

During registration and account management, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID or passport number (where applicable)
• Payment information (bKash, Nagad, Rocket account numbers or bank account details)

1.2 Automatically Collected Information

When you use the hevip platform, the following information may be recorded automatically:

• IP address and device identifier information
• Browser type and version
• Operating system
• Session duration and gaming activity logs
• Information collected from cookies and similar tracking technologies

Purpose of Data Use

hevip uses your personal information for the following lawful purposes:

2.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals (minimum deposit ৳100, minimum withdrawal ৳800)
• Providing gaming services and bonuses
• Ensuring 24/7 customer support in Bengali

2.2 Security and Compliance

• Verifying your age (21 years or older)
• Preventing fraud and unauthorized access
• Fulfilling anti-money laundering obligations
• Protecting players under responsible gaming policy

2.3 Communication and Marketing

• Sending important account-related notifications
• Informing you about relevant promotional offers (with your consent)
• Notifying you of new platform features and updates

2.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Evaluating the quality of gaming services

Data Sharing and Disclosure

hevip never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. These partners are required to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed in response to court orders, directions from regulatory authorities, or requirements under applicable law. Such disclosure will be limited strictly to what is legally required.

3.3 Security Protection

Relevant information may need to be disclosed to prevent fraud, address cybersecurity threats, or protect other users.

Data Storage and Security

4.1 Encryption and Protection

hevip applies industry-standard security measures to keep your information safe:

• All data transmissions are secured using SSL encryption technology
• Payment information is stored in accordance with industry-standard security protocols
• Access to sensitive information is restricted to authorized personnel only
• Regular security testing and audits are conducted

4.2 Data Retention Period

Your personal information will be retained for as long as your account remains active. Even after account closure, certain information may be retained for the legally required period as needed for legal obligations and dispute resolution.

4.3 Data Breach Response

If a data security breach occurs for any reason, we will notify affected users in a timely manner as required by applicable law and will take immediate steps to resolve the situation.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hevip platform. These technologies improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and manage security features. Without these, the platform will not function correctly.
• Functionality Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Collect anonymous data to help understand how the platform is being used.

5.2 Cookie Controls

It is possible to disable cookies through your browser settings. However, doing so may cause some platform features to not work correctly. Disabling essential cookies may prevent you from logging in to the platform.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team.

6.1 Right to Access and Correction

You can view the personal information stored in your profile at any time and correct it if needed. Use your account settings page to update information or contact our support team.

6.2 Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time. Every marketing email contains an unsubscribe link. Opting out of important account-related notifications is not possible.

6.3 Account Deletion Request

You can request closure of your account and deletion of your personal information. However, certain information may be retained for a specified period as required for legal obligations, dispute resolution, or fraud prevention.

6.4 Data Portability

You can request a copy of the personal information associated with your account. This information will be provided in a standard format.

Protection of Minors

hevip strictly does not provide services to persons under the age of 21. Age verification is a mandatory step in the registration process. We do not knowingly collect personal information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the related information will be deleted.

Third-Party Links and Services

The hevip platform only provides links to internal pages. When visiting third-party websites, their own privacy policies will apply and hevip has no control over those services. Payment partners such as bKash, Nagad, or Rocket have their own privacy policies that apply separately.

Responsible Gaming and Data Use

Information about your gaming behaviour may be used to ensure responsible gaming. If our system detects any potentially problematic gaming patterns, we may offer assistance. For more details, please visit our Responsible Gaming page.

Changes to the Privacy Policy

hevip may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes are made will be considered your agreement to the updated policy. The "Last Updated" date at the top of the policy will always indicate the current version.