🛡️ Safe Gaming Commitment

hevip's Responsible Gaming
Our First Priority

hevip believes that fun should have its limits. Our responsible gaming policy and tools help you play safely and mindfully. For ages 21+ only.

Why We Believe in Responsibility

When online gaming is a source of enjoyment, it is completely fun. But when it goes out of control, it can create serious problems in your personal, family, and financial life. hevip always wants your gaming experience to stay positive and within limits.

We have created a safe environment for players in Bangladesh where you can voluntarily set deposit limits, take a temporary break, and use the self-exclusion feature when needed. On this page we are sharing all important information related to responsible gaming.

Remember — gaming is for entertainment only, not as a reliable source of income. Responsible gaming means setting your own budget, respecting time limits, and maintaining healthy relationships with family and friends.

Important Notice: hevip is for persons aged 21 and above only. Opening an account for minors is strictly prohibited. We follow a strict age verification process.

Our Safe Gaming Tools

Set Deposit Limits

You decide how much to deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. Requests to increase a limit take effect after a 24-hour delay, while reducing a limit is immediate.

Time-Out and Temporary Break

If you feel you need a short break, use the time-out feature. You can temporarily close your account for 1 day to 6 weeks. No promotional messages will be sent during this time.

Self-Exclusion

If you are experiencing long-term problems, use the self-exclusion feature. It is possible to close your account for 6 months, 1 year, or permanently. While self-exclusion is active, no new account can be created.

Session Time Limit

Set the time limit for each gaming session yourself. When the set time is up, your account will be logged out automatically. This is an effective tool to prevent spending too much time gaming.

Age Verification and Protection

We use a document verification process to confirm the 21+ age requirement. Parents are advised to use family protection software to keep minors away from gaming.

24/7 Support Team

If gaming is causing any problem, contact our Bangla live chat support team. They will help you sensitively and with complete confidentiality.

Warning Signs of Problematic Gaming

If any of the following applies to you, please consider seeking help.

  • You are spending more money than your budget on gaming and playing more to chase losses.
  • You are hiding gaming-related information from family or friends.
  • You have tried to stop gaming but have failed repeatedly.
  • When not gaming, you feel restless, irritable, or moody.
  • You are taking loans or skipping important expenses to fund gaming.
  • You are spending time gaming while neglecting work, studies, or family responsibilities.
  • You are turning to gaming to escape stress or everyday problems.
Do you see any of the above in yourself? There is nothing to worry about — seeking help is not a weakness, it is an act of courage. hevip's support team is always ready to guide you in the right direction.

How to Use Protection Tools

1

Access Your Account

Log in to your hevip account and go to the "Account Settings" or "Responsible Gaming" menu. All protection tools are available there in one place.

2

Choose Your Limits

Deposit limit, session time, or loss limit — set whichever you need. Setting a limit is completely free and takes effect immediately.

3

Choose Time-Out or Self-Exclusion

If you need a temporary break, choose time-out. For long-term problems, activate Self-Exclusion and set a specific period.

4

Contact the Support Team

If you have any trouble using the tools or need further help, contact our 24/7 Bangla live chat. You can also email us at [email protected].

5

Evaluate Yourself Regularly

Review your gaming habits once a month. You can view your spending history directly from your account, which will help you make informed decisions.

21+ Age Policy and Parent Guide

Gaming at hevip is permitted for persons aged 21 and above only. Providing accurate age information at registration is mandatory. Identity verification may be requested at any time.

Our advice to parents: use family protection software to prevent your child from accessing online gaming sites. Enable parental controls on your devices and browsers, and keep your password and account details away from children.

If you suspect a minor is using your account, notify our support team immediately. We will take prompt action.

Responsible Gaming FAQ

Log in to your hevip account and go to "Account Settings" > "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, while increasing a limit is subject to a 24-hour cooling-off period.

Self-Exclusion is a feature that lets you completely close your account for a fixed or indefinite period. While self-exclusion is active, logging in is not possible and no promotional messages are sent. It cannot be changed until the exclusion period has fully ended.

A time-out is a short-term break (1 day to 6 weeks) where your account is automatically reactivated at the end of the period. Self-exclusion is a long-term decision (6 months, 1 year, or permanent) where you must actively reactivate your account after the period ends. Self-exclusion is recommended for serious problems.

If you are spending more than your budget, hiding it from family, playing to chase losses, or feeling restless when not gaming — these are warning signs. Check the "Warning Signs" list on this page and speak with our support team if needed.

Enable parental controls on your device, keep your password secure, and do not share your hevip account details. Use family protection software that can block specific websites. If a minor uses your account, notify us immediately.

Speak directly with hevip's 24/7 Bangla live chat — it is the fastest option. You can also email us at [email protected]. Our support team will assist you with complete confidentiality.

Play Safely, Enjoy with Confidence

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