hevip Terms and Conditions

1. General Terms

These terms and conditions ("Terms") form a legally binding agreement between hevip ("Platform", "we", "us") and any user of the platform ("you", "member"). By using the hevip website (https://hevip.lat) and related services, you confirm that you have read, understood and agreed to these complete Terms.

hevip is an online gaming and betting platform that provides casino games, slots, cricket betting and many other entertainment services for users in Bangladesh. The platform is committed to ensuring the highest level of security and a fair play environment for all users.

All hevip services are provided for personal and non-commercial use only. Any misuse of the platform, system hacking or fraudulent activity is strictly prohibited and may result in legal action.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years of age to register and use the hevip platform. Use of this platform by anyone under 21 is strictly prohibited. Providing a false date of birth at registration will result in immediate account closure and any deposited funds may be forfeited.

2.2 One Account Policy

Each person may open only one account. Opening multiple accounts by the same individual or on behalf of the same household is strictly prohibited. If multiple accounts are detected from the same IP address, device or household, all accounts may be suspended.

2.3 Registration Requirements

To register an account, you must provide the following information accurately:

• Full name (as shown on your national identity card)
• Active mobile number
• Date of birth
• A valid and active email address
• Details of your preferred payment method

Providing false or incomplete information will cause account verification to fail and withdrawal access may be suspended.

3. Account Verification

Account verification (KYC — Know Your Customer) must be completed before any withdrawal request on hevip. This process is required to protect users and prevent fraud.

3.1 Documents Required for Verification

• A clear photo of your National Identity Card (NID) or passport
• Details linked to your mobile banking account (bKash, Nagad or Rocket)
• Proof of address (where applicable)

Withdrawal requests will not be processed until verification is complete. hevip may request additional documents if needed.

4. Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on the hevip platform is ৳100 (one hundred taka). The following payment methods are accepted:

• bKash
• Nagad
• Rocket
• Bank transfer (all major commercial banks)

You must use your own mobile banking or bank account when making a deposit. Deposits from third-party accounts are not accepted and such transactions may be returned.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 30 minutes to 3 hours.

4.3 Bonus Wagering

To withdraw after receiving a bonus, you must meet the specified wagering requirements. Specific wagering conditions apply to each bonus — see the Bonuses section for details.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳5,000, you will receive an additional ৳10,000 bonus (total balance ৳15,000).

5.2 General Bonus Terms

• Each person may receive the welcome bonus only once
• Bonus funds cannot be withdrawn as cash directly — they become withdrawable after the wagering requirements are met
• If wagering requirements are not met within 30 days of receiving the bonus, the bonus will be cancelled
• Attempting to claim bonuses through multiple accounts will result in all accounts being closed
• hevip reserves the right to change or cancel any promotion without notice

5.3 VIP Program

The hevip VIP program has four tiers. Weekly cashback benefits apply at each tier:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

VIP tier promotions depend on your activity and regular participation on the platform. Cashback is calculated weekly and paid out at a set time each week.

6. Gaming Policy

6.1 Fair Play Policy

hevip is committed to ensuring a fair and transparent gaming environment. All our games operate using certified Random Number Generator (RNG) technology. No player or third party can strategically influence game outcomes.

6.2 Bet Limits

Each game has its own minimum and maximum bet limits, which are clearly displayed in the game interface. Maximum bet limits may differ when playing in bonus mode.

6.3 Technical Issues

If a round remains incomplete due to a server disconnection or technical error, hevip will attempt to return the relevant bet amount appropriately. However, hevip is not responsible for losses caused by internet connection problems.

7. Responsible Gaming

hevip strongly believes in responsible gaming. We want all our members to enjoy gaming in a safe and entertaining environment. Gambling addiction is a serious issue and we are committed to addressing it.

7.1 Self-Control Tools

hevip provides the following self-control tools:

• Set deposit limits (daily, weekly or monthly)
• Set loss limits
• Set session time limits
• Temporary account suspension (cooling-off period)
• Permanent self-exclusion

If you feel your gaming is getting out of control, contact our support team immediately. For more information, visit our Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on the hevip platform and any such activity may result in permanent account closure and forfeiture of collected funds:

• Creating or operating multiple accounts
• Misusing bonus benefits (bonus abuse)
• Using the platform for money laundering or illegal financial activity
• Using fraudulent payment methods or false information
• Interfering with or hacking the platform's software
• Harassing or intimidating other members
• Operating an account on behalf of a third party
• Banded collateral betting or coordinated play (arbitrage betting)
• Allowing anyone under 21 years of age to use an account

If hevip detects suspicious activity, it reserves the right to temporarily suspend the account during investigation. Further action will be taken based on the outcome of the investigation.

9. Account Suspension and Closure

9.1 Account Closure by hevip

hevip reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these terms
• Evidence of fraudulent activity
• Providing false or misleading information in account details
• Extended inactivity (more than 12 months)
• Direction from a legal authority

9.2 Account Closure by the Member

You may close your account at any time by contacting our support team. Any valid balance should be withdrawn before closing the account.

9.3 Inactive Account Policy

If an account remains completely inactive for 12 months or more, hevip may apply a monthly maintenance fee to that account or close it. The relevant member will be notified by email in such cases.

10. Privacy & Data Protection

hevip places the highest importance on protecting your personal information. Our platform uses SSL (Secure Sockets Layer) encryption technology to keep all data transfers secure.

Your personal information will never be sold to third parties. However, information may be shared in the following cases:

• In response to a lawful request from legal authorities
• With trusted payment gateway partners for payment processing
• As part of fraud prevention measures

For our detailed privacy policy, please visit our Privacy Policy page.

11. Limitation of Liability

hevip bears no responsibility for the following:

• Losses caused by disruption to the user's internet connection
• The operations of third-party websites or services
• Service disruptions due to natural disasters or force majeure events
• Losses caused by security vulnerabilities in the user's own device
• Losses caused by unauthorized use of the user's password or login credentials

hevip always strives to resolve any disputes in a fair and transparent manner. In the event of a dispute, please contact our support team first.

12. Changes & Updates

hevip reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified by email or via a notice on the platform in the case of important changes.

Continued use of the platform after updated terms are published will be taken as your agreement to the new terms. We encourage you to review this page regularly.

The latest version of these terms and conditions will always be available at https://hevip.lat/terms-conditions.

13. Contact & Support

If you have any questions or complaints about these terms and conditions, please get in touch with us:

• Live Chat: 24/7 support available directly in Bengali
• Email: [email protected]

Our support team is always ready to assist you in Bengali. We always value your feedback in order to improve your gaming experience.